Can I do the steps on different days?+
Yes. Your progress is saved after each step, so you can verify your identity today and take the interview later in the week.
Can I use my phone?+
For identity verification, a phone is often easiest — the camera is better. For the interview and the work itself, a laptop or desktop is more comfortable.
What if my ID is rejected?+
You'll get the reason (for example, a blurry photo or an expired document) and can resubmit straight away. Nothing else you've entered is lost.
Is a person ever involved, or is it all automated?+
Both. Automatic checks handle the clear-cut cases quickly; people review anything borderline — identity checks that need a second look and interview scores in the review band.