Questions, answered plainly.

No. Applying is free, and there's nothing to buy at any stage.

About 25 minutes in total: a minute to sign up, about five to verify your identity, and about twenty for the interview. You can split it across days — progress is saved.

A government ID or passport, a device with a camera, a stable internet connection, and a bank account in your name. A microphone is optional.

No CV. The interview is about how you'd handle real situations in the work, so relevant experience helps — but it isn't required.

Our work involves real data and real customers, so we need to know every worker is who they say they are. It also means nobody can apply in your name.

A valid national ID card, driver's licence or passport. It must be in date and the photo must be clearly visible.

Many are confirmed automatically within minutes. Those that need a person are usually reviewed within a day.

You'll see the reason — usually a blurry photo or an expired document — and can fix it and resubmit straight away.

6 scenario questions written for the track you choose — realistic situations from the work, plus a couple about how you organise yourself and communicate.

Yes. Answer by voice or text, whichever you're more comfortable with. Both are scored the same way.

Each answer is scored on communication, problem solving, role knowledge, and reliability & judgement. 70 or more overall — with no competency below 50 — passes automatically.

Scores from 60 to 69 go to a person for review. Below 60, you can try again after 14 days. You get 2 attempts in total.

No. Only the content of your answers is scored.

Northdesk does. Every assignment is created and reviewed by our own team. There's no bidding and no client hunting.

There's no minimum. Claim assignments when they suit you. Available work varies week to week, so we can't guarantee a set number of hours.

Anywhere in the U.S. — the work is fully remote. Applicants must be U.S. residents aged 18+. You'll need a reliable connection and somewhere you can concentrate.

Usually they'll request a revision with specific notes, and you can fix and resubmit. You're paid once it's approved.

Customer support assignments are priced at $40 per hour of estimated time — a 45-minute batch pays $30.00. The amount and time estimate are shown before you claim it.

Approved work is credited to your balance immediately. Each week's balance is paid by direct deposit the following Monday.

No. Whatever was approved that week is paid, however small.

No — you work as an independent contractor and are responsible for your own taxes. U.S. workers provide an SSN or ITIN during verification for tax reporting.